We provide accessible versions of the Friends and Family Test (FFT) question which can added to any survey.
The layout and design of the questions was developed in partnership with patients and staff to ensure that it’s as clear as possible. We recommend making this question available to all services, so all patients and their carers are able to take part in your surveys.
This is especially useful for services that work with children or people with learning disabilities, dementia, cognitive impairment or English as a second language.
The accessible version of the question uses simplified ‘smiley’ faces as options, and automatically translates these responses when your data is exported for submission via UNIFY or CQRS.
How it looks
On the mobile app, the question will appear as below:
Selecting an option will highlight it, and allow you to continue to the next question:
We match this layout on our online surveys.